Privacy Policy
Last Updated: January 2025
This Privacy Policy describes how FunrizeCasino.org ("we," "our," or "us") collects, uses, and handles your personal information when you use our website and services. By accessing or using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us when you create an account, make a coin purchase, submit a prize redemption request, or contact our support team. This includes:
- Full name and date of birth
- Email address and password
- Mailing address and phone number
- Government-issued ID and proof of address (for KYC verification)
- Payment method details processed through our secure payment partners
- Communications you send to our support team
We also collect certain information automatically when you use our platform, including your IP address, browser type, operating system, device identifiers, pages visited, time spent on the platform, and gameplay activity.
2. How We Use Your Information
We use the information we collect to operate and improve the platform, process coin purchases and prize redemptions, verify your identity for KYC compliance, provide customer support, send account-related notifications, detect and prevent fraud or unauthorized activity, and comply with applicable US laws and sweepstakes regulations.
We do not sell your personal information to third parties. We do not use your data for targeted advertising outside of our own platform.
3. Information Sharing
We share your information only in the following circumstances. With payment processors and financial institutions to complete transactions. With identity verification partners to fulfill KYC obligations. With service providers who operate infrastructure on our behalf under confidentiality agreements. With law enforcement or regulatory authorities when required by law or in response to valid legal process. In connection with a merger, acquisition, or sale of assets, in which case affected users will be notified in advance.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate the platform, remember your preferences, analyze site performance, and maintain your session while logged in. You can configure your browser to refuse cookies, but doing so may affect the functionality of certain parts of the platform. We do not use third-party advertising cookies.
5. Data Retention
We retain your account information for as long as your account is active. After account closure, we retain certain information as required by US law, including transaction records and identity verification data. Gameplay data is retained for a minimum of 12 months for dispute resolution purposes. You may request deletion of your personal data subject to legal retention requirements.
6. Data Security
We use SSL encryption for all data transmitted between your device and our servers. Payment information is processed through PCI-compliant payment processors and is not stored on our servers. Access to personal data within our organization is restricted to authorized personnel with a legitimate need. Despite these measures, no data transmission over the internet is completely secure. We cannot guarantee absolute security of your information.
7. Your Rights
Depending on your state of residence, you may have rights including access to the personal information we hold about you, correction of inaccurate information, deletion of your personal information subject to legal retention requirements, and objection to certain processing activities. To exercise any of these rights, contact us using the details in Section 10. We will respond within 30 days.
8. Children's Privacy
Our platform is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we discover that we have inadvertently collected information from a minor, we will delete it immediately. If you believe a minor has registered on our platform, contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered users by email. Your continued use of the platform after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact our privacy team at: [email protected]. You can also reach us through the live chat support available 24/7 on the platform.